This website is operated by Tiyden V.O.F., trading under the name LAMIÉRY. Throughout the site, the terms “we”, “us”, and “our” refer to Tiyden V.O.F. and LAMIÉRY.
By visiting our website, using our services, or placing an order, you agree to be bound by these Terms of Service and any additional policies referenced on our website.
For the purposes of these Terms of Service:
Consumer: A natural person purchasing products for purposes outside their trade, business, or profession.
Custom Product: A product that is made, engraved, printed, or otherwise personalised according to specifications provided by the customer, such as a name, initials, date, photo, or other personalisation.
Order: A purchase placed through the LAMIÉRY website.
Right of Withdrawal: The statutory right of a consumer to cancel a distance contract within the applicable withdrawal period, where this right applies.
Legal Business Name: Tiyden V.O.F.
Trading Name: LAMIÉRY
Chamber of Commerce (KvK): 42071842
Email: support@lamieryjewelry.com
LAMIÉRY is a trading name of Tiyden V.O.F., which operates this website and provides the products and services offered through it.
These Terms of Service apply to all visitors to the LAMIÉRY website and to all orders and agreements concluded through our website.
By placing an order, you confirm that you have read and accepted these Terms of Service.
If you do not agree with these Terms, please do not use our website or place an order.
We make every effort to display our products, materials, colours, sizes, and product details as accurately as possible.
Please note that colours may appear slightly different depending on your device, screen settings, and lighting conditions.
Because some of our products are individually personalised or made to order, minor variations may occur as part of the manufacturing and personalisation process.
We reserve the right to modify, discontinue, or limit the availability of products at any time.
Certain LAMIÉRY products are made specifically according to the customer's chosen personalisation.
This may include, but is not limited to:
Because custom and personalised products are made specifically for an individual customer and generally cannot be resold, custom and personalised products cannot be returned or exchanged simply because the customer has changed their mind or no longer wants the product, except where otherwise required by applicable law.
Customers should carefully review all personalisation details before completing their order.
The customer is responsible for ensuring that all personalisation information provided when placing an order is correct.
This includes spelling, names, initials, dates, symbols, photographs, and any other information submitted for personalisation.
LAMIÉRY is not responsible for errors caused by incorrect information entered or provided by the customer.
If LAMIÉRY makes a personalisation error that does not match the information provided in the customer's original order, please contact us at support@lamieryjewelry.com. We will review the issue and, where appropriate, provide a suitable solution.
When you place an order through our website, you agree to purchase the products selected during checkout.
After placing an order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order in circumstances including, but not limited to:
If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.
Because personalised products may enter production shortly after an order is placed, cancellation requests must be submitted within 24 hours of placing the order.
After this 24-hour period, or once production has started, we may be unable to cancel the order because the product may already have been individually manufactured or personalised.
To request a cancellation, contact us as soon as possible at:
Please include your order number in your message.
A cancellation request is not guaranteed until it has been confirmed by LAMIÉRY.
Where applicable under consumer protection law, consumers may have a statutory right of withdrawal for standard, non-personalised products.
However, the right of withdrawal does not apply to products that are made to the consumer's specifications or are clearly personalised, where such exclusion is permitted by applicable law.
Therefore, custom and personalised LAMIÉRY products cannot be returned or exchanged due to a change of mind, incorrect personalisation supplied by the customer, or because the customer simply no longer wants the product, subject to mandatory statutory consumer rights.
For non-personalised products, any applicable return rights and conditions are described in our Refund & Return Policy.
We want every LAMIÉRY order to arrive in good condition.
If your product arrives damaged, defective, or materially different from what you ordered, please contact us at support@lamieryjewelry.com.
To help us resolve the issue, we may ask you to provide:
If the issue is confirmed to be our responsibility, we may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances and applicable law.
Our products are covered by applicable statutory consumer rights and legal guarantees.
If a product develops a manufacturing defect or does not conform to the agreement, please contact us at support@lamieryjewelry.com with your order number and details of the issue.
Nothing in these Terms of Service limits or excludes any mandatory consumer rights or legal guarantees applicable to your purchase.
All prices displayed on our website are the prices applicable at the time the order is placed, unless an obvious pricing or technical error has occurred.
We reserve the right to change product prices, discounts, promotions, and offers at any time. Such changes will not affect orders that have already been confirmed.
Payment must be completed using one of the payment methods available during checkout.
You agree to provide accurate and complete billing and payment information when placing an order.
We will process and ship orders to the delivery address provided by the customer during checkout.
Estimated processing and delivery times may be displayed on our website, product pages, or during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
Where available, tracking information may be provided once the order has been shipped.
Customers are responsible for providing a complete and accurate delivery address.
If you need to change your delivery address, please contact us immediately after placing your order.
We can only guarantee an address change if the order has not yet entered production or been shipped.
For personalised products, once production or shipping has started, we may be unable to change the delivery address.
LAMIÉRY is not responsible for additional costs or losses resulting from incorrect or incomplete delivery information supplied by the customer, to the extent permitted by applicable law.
All content available on the LAMIÉRY website, including but not limited to:
is owned by or licensed to LAMIÉRY and/or Tiyden V.O.F. and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
Our website may use third-party services and tools, including payment providers, analytics services, advertising platforms, website services, and shipping providers.
These third-party services may have their own terms and privacy policies.
LAMIÉRY is not responsible for the independent operation or policies of third-party services outside our reasonable control.
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your personal information may be processed where necessary to provide our services, process payments, fulfil orders, provide customer support, prevent fraud, and comply with legal obligations.
To the extent permitted by applicable law, LAMIÉRY and Tiyden V.O.F. shall not be responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law or would unlawfully restrict mandatory consumer rights.
We reserve the right to update or modify these Terms of Service from time to time.
Any changes will be published on this page. The updated Terms will apply from the date they are published, unless otherwise required by applicable law.
We recommend checking this page periodically for updates.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.
Nothing in these Terms limits any mandatory consumer protection rights that apply to consumers under the laws of their country of residence.
If you have any questions regarding these Terms of Service, your order, or our products, please contact us:
Tiyden V.O.F.
Trading Name: LAMIÉRY
Email: support@lamieryjewelry.com
We will be happy to assist you with any questions or concerns regarding your order or these Terms of Service.
