At LAMIÉRY, we aim to process and deliver every order as efficiently as possible. Below you will find information about our processing times, delivery times, shipping methods, tracking, and important information regarding international shipments.
Our daily order cut-off time is:
22:00 (GMT+00:00) Greenwich Mean Time (London)
Orders placed after the daily cut-off time will be processed on the following business day.
Orders are generally processed and prepared for shipment within 1–2 business days, Monday through Friday.
For personalised and custom-made products, additional processing time may occasionally be required due to the individual production and personalisation process.
Processing times are estimates and may vary depending on the product and order volume.
Our estimated delivery time is generally 5–8 business days after the order has been processed and shipped.
The estimated total time from placing an order to delivery is approximately:
6–10 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including customs processing, carrier delays, weather conditions, public holidays, or other logistical disruptions.
Our products are shipped from our international fulfilment warehouse in China.
Please take this into consideration when placing your order. International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country.
Any customs duties, import taxes, or similar charges that may be imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
LAMIÉRY is not responsible for delays caused by customs processing.
Available shipping options and applicable shipping costs are displayed during checkout.
Where free standard shipping is offered, this will be clearly stated on the relevant product page or at checkout.
Shipping options, costs, and availability may vary depending on the destination country.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
You can use the tracking link provided in the email to follow the progress of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
Estimated delivery times are provided as a guide and may be affected by circumstances outside our control.
LAMIÉRY is not responsible for delays caused by:
If your order appears to be significantly delayed, please contact us at support@lamieryjewelry.com and we will do our best to assist you.
If your order appears to have been lost during transit or arrives damaged, please contact us at support@lamieryjewelry.com
We may ask you to provide your order number, tracking information, and photographs of the package or product where applicable.
We will investigate the situation with the relevant shipping carrier and determine the appropriate solution in accordance with applicable consumer law.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice that you have entered an incorrect address, please contact us immediately at support@lamieryjewelry.com.
We will do our best to update the address before the order is processed or shipped, but we cannot guarantee that an address change will be possible.
If an order has already been shipped, we may be unable to change the delivery address.
For information regarding returns, refunds, and the right of withdrawal, please refer to our Refund & Return Policy.
Please note that custom and personalised products are generally not eligible for return or exchange due to a change of mind, where permitted by applicable law.
This does not affect any statutory consumer rights relating to defective, damaged, or incorrectly supplied products.
If you have any questions regarding shipping or your order, please contact us:
Email: support@lamieryjewelry.com
Customer Service Hours:
Monday to Friday
09:00–17:00
We aim to respond to customer enquiries within 1 business day.
Legal Business Name: Tiyden V.O.F.
Trading Name: LAMIÉRY
Chamber of Commerce (KvK): 42071842
VAT Number: NL869577979B01
Email: support@lamieryjewelry.com
Registered Company Address: 9, 1566 ZG Assendelft, Netherlands
Fulfilment & Shipping Location:
China
LAMIÉRY reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.
