At LAMIÉRY, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, the following Return & Refund Policy explains when returns, refunds, and cancellations may be available.
For eligible non-personalised products, you may request a return within 30 days of receiving your order, provided the product:
Before returning any product, you must contact our customer service team at support@lamieryjewelry.com and receive return instructions.
Do not send a return to an address without first contacting us. Returns sent without prior approval may not be accepted.
Custom and personalised products cannot be returned or exchanged due to a change of mind.
This includes products that have been personalised with, for example:
Because these products are individually made specifically for you, they cannot generally be resold to another customer.
This exclusion does not affect your statutory consumer rights if the product is defective, damaged, incorrectly personalised by LAMIÉRY, or otherwise does not conform to the agreement.
To request a return:
Please do not return an item before receiving instructions from our customer service team.
Unless the return is required because we sent you the wrong product, the product is defective, or the product was damaged before or during delivery, the customer is responsible for the cost of return shipping, to the extent permitted by applicable law.
Our products may be returned to an international fulfilment or returns facility. As a result, return shipping costs may be higher than the cost of a domestic return.
Return shipping costs are generally non-refundable.
We recommend contacting us before returning an item. Depending on the circumstances, we may be able to offer an alternative solution without requiring you to return the product.
The following products or circumstances are generally not eligible for a return due to a change of mind:
These exclusions do not limit mandatory statutory consumer rights.
Once an eligible returned product has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used to place the order.
We aim to process refunds within 10 business days after the returned product has been received and processed.
The time it takes for the refund to appear in your account may depend on your bank, credit card provider, or payment service provider.
Where required by applicable law, refunds will be processed within the legally prescribed timeframe.
For eligible non-personalised products, customers may request a return within 30 days of receiving the order, provided the product meets the return conditions described above.
Personalised and custom-made products are excluded from change-of-mind returns, where permitted by applicable law.
If you receive a product with a manufacturing defect or the product does not conform to the agreement, please contact us at support@lamiery.com.
Please include:
We will assess the issue and, where appropriate, offer a replacement, repair, refund, or another suitable solution in accordance with applicable consumer law.
If your order arrives damaged, please contact us as soon as possible at support@lamieryjewelry.com.
Please provide photographs of:
We will review the situation and work with you to determine an appropriate solution.
If you receive a product that is different from the product you ordered, please contact us at support@lamieryjewelry.com as soon as possible.
Please include your order number and photographs of the product received.
If the incorrect product was sent by LAMIÉRY, we will review the situation and provide an appropriate solution, which may include a replacement or refund.
Customers are responsible for checking the spelling and other details of their personalisation before placing an order.
If the customer provides an incorrect name, spelling, date, photo, or other personalisation information, the product is generally not eligible for a return or refund due to that customer-provided error.
If LAMIÉRY makes an error and the finished product does not match the personalisation information submitted in the original order, please contact us at support@lamiery.com so that we can review the issue and provide an appropriate solution.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@lamieryjewelry.com
We will review the tracking information and, where necessary, investigate the shipment with the relevant shipping carrier.
Delivery estimates are not guaranteed and may be affected by customs, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.
Because custom and personalised products may enter production shortly after an order is placed, cancellation requests must be submitted within 24 hours of placing the order.
After 24 hours, or once production has started, cancellation may no longer be possible.
To request a cancellation, contact us immediately at:
If an order has already been shipped, it cannot be cancelled while in transit. The applicable return rules will apply once the order has been delivered, subject to the exclusion for custom and personalised products.
We generally do not offer direct exchanges.
For eligible non-personalised products, the standard process is to return the original product for a refund and place a new order for the desired product.
Custom and personalised products cannot be exchanged due to a change of mind, except where required by applicable law.
We do not charge a restocking fee for approved returns.
However, the customer may be responsible for applicable return shipping costs as described in this policy.
Nothing in this Return & Refund Policy is intended to remove, restrict, or replace any mandatory consumer rights or legal guarantees that apply to you under the laws of your country.
If applicable law provides you with rights that are more favourable than those described in this policy, those statutory rights will continue to apply.
If you have any questions about returns, refunds, cancellations, or defective products, please contact us:
Tiyden V.O.F.
Trading Name: LAMIÉRY
Email: support@lamieryjewelry.com
Customer Service Hours:
Monday to Friday
09:00–17:00
We aim to respond to customer enquiries within 1 business day.
Legal Business Name: Tiyden V.O.F.
Trading Name: LAMIÉRY
Chamber of Commerce (KvK): 42071842
VAT Number: NL869577979B01
Email: support@lamieryjewelry.com
Registered Company Address: 9, 1566 ZG Assendelft, Netherlands
Returns & Fulfilment Centre:
China
LAMIÉRY reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.
